UPS Lies

I had been looking forward to getting my iPad on April 3 ever since I put in my order a few weeks ago. In the shipment notification from Apple, the delivery date was even printed as “Delivers by Apr 03 ,2010″. Unfortunately, Saturday April 3rd has come and gone, but my iPad never showed up. At the moment, I don’t know who screwed up. I do know that not only did UPS fail to even attempt to deliver my iPad, but they also have the audacity to lie in their tracking info. I was at home all day waiting. There was never a knock on the door from a UPS delivery person. There was no door tag left on the door. In fact, based on the tracking for most of the day, it didn’t even look like my package ever went out for delivery. It remained at DEPARTURE SCAN since 8:15AM through approximately 9:45PM. At no point was it ever set to OUT FOR DELIVERY as typically happens when UPS is attempting to deliver something. Then, all of a sudden the status changes to Exception with the note THE RECEIVER WAS UNAVAILABLE TO SIGN ON THE 1ST DELIVERY ATTEMPT. A 2ND DELIVERY ATTEMPT WILL BE MADE / PACKAGE WILL BE DELIVERED NEXT BUSINESS DAY-NO SATURDAY GUARANTEE. So now I don’t know when I will be getting my iPad, but I certainly won’t be sitting at home waiting for it on Monday, since I have to work.

This actually wouldn’t have bothered my half as much if UPS hadn’t flat out lied in their tracking. I know perfectly well that a delivery was not attempted as I was very much available to sign every single minute of the day from before 8:00 AM through midnight, yet in the tracking they imply that it is my fault! I hope that Apple never ships anything with UPS again. I am curious to find out if others in the Rockville, MD area had the same problem.

2 Responses to “UPS Lies”

  1. on 07 Apr 2010 at 10:20 pmKiirekass

    That sucks! Did you tell Apple about UPS not holding up to their end of the bargain? You should at least get an iTunes gift card out of it to shop for new apps for your iPad!

  2. on 10 Apr 2010 at 9:06 amK. Liisi Linask

    I have submitted feedback. UPS didn’t have anything useful to say. I haven’t heard back from Apple yet.

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